Last updated on 16-12-2024 16:03:05
PRANAM TV NETWORK PRIVATE LIMITED values its customers and strives to provide excellent service. Our cancellation and refund policy is designed to be clear and fair, balancing the interests of both our customers and our business. Below are the detailed terms of our policy:
Cancellations will be considered only if the request is made immediately after placing the order.
Cancellation requests may not be entertained if the order has already been communicated to the vendors/merchants and the shipping process has been initiated.
Perishable Items: Cancellation requests will not be accepted for perishable items such as flowers, eatables, etc.
Refund or Replacement: If the customer establishes that the quality of the product delivered is substandard, a refund or replacement may be processed.
If you receive damaged or defective items, please report the issue to our Customer Service team within 7 days of receipt.
The request will be entertained only after the merchant verifies and confirms the issue.
If the product received does not match the description or expectations, it must be reported to Customer Service within 7 days of receipt. After reviewing your complaint, the Customer Service team will take an appropriate decision.
For products that come with a manufacturer’s warranty, customers are advised to refer issues directly to the manufacturer.
Cancellation of Subscriptions: Subscription fees will not be refunded once the subscription period has started.
If a subscription is canceled before the start date, a full refund will be issued.
In case of technical issues or non-delivery of subscribed services, please report the issue to our Customer Service team. Refunds, if approved, will be processed within 3-5 business days.
Approved refunds will be processed within 3-5 business days and credited to the original payment method.
Any delays beyond this timeframe should be reported to our Customer Service team for further assistance.
For any questions, concerns, or to initiate a cancellation or refund request, please contact our Customer Service team via:
Email: support@pranamtv.in
Phone: +919839060060
PRANAM TV NETWORK PRIVATE LIMITED reserves the right to amend this policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed about updates.